Remote Support

 

RJR To The Rescue

ScreenConnect

Allow an RJR Support Tech to access your computer

  1. Please click the following link:
    1. RJR Please Help Me

  2. This will launch your browser and you will see the following box:
    screen connect login box
  3. One of our Support people will provide you with a code to enter.
  4. Then click the right facing arrow.

Please note that this rescue session is secure and compliant with SOC protocols.