Onsite   •    Remote    •   Telephone

Businesses cannot afford costly down time and loss of productivity. Many problems can be solved with a phone call.  During business hours, you will always be greeted by a live person who will put you in touch with a professional technician that will troubleshoot your situation.  Once the problem is assessed, we can securely connect to your system to resolve the issue in a timely manner or suggest the most cost effective solution.  If the problem cannot be resolved remotely, a tech can be dispatched to your site. We offer various ways to get in touch with a tech, including helpdesk ticketing, email and emergency after hours support.

Carry In Technical Services

  • Dedicated one-on-one consultation and training

    Call our office to make an appointment. We can help you better understand your computer and make it perform best for you.

  • Memory Installation

    Memory can either be provided by the client or RJR can provide at current market rate.

  • Spyware and Virus Clean Up

    A detailed scan and recovery is performed on the computer to clear out any virus or spyware. All measures are taken to clean and repair the operating system short of restoring the computer back to the factory default settings. In the event that a complete system recovery is the only option, then a complete backup of the client’s system will be performed and the system will be restored to original factory state. Client must provide original factory disks.

  • Data Transfers

    When you purchase a new computer, one of the most important tasks is to move your data from your old computer to your new one. Simply bring us your old and new computers and we can transfer the data for you. 

  • Data Recovery

    80% - 90% of crashed hard drives can still be read by using special utilities and tools. RJR techs are able to retrieve the data in most cases. 

  • Full System Tune Up

    RJR will perform a wide variety of tasks to get your computer back to the performance you had when you first bought your computer. We will run complete scans and cleanup of malware, spyware, ransom-ware, viruses, temporary file build-up (internet and windows), hardware diagnostics, critical Windows Security Updates, as well as recommendations for enhancing and extending the life of your system. This is a must for any computer that has been used for 6 months or more.

  • One Time System Backup

    RJR will perform a complete system back up of your hard drive for recovery purposes for the use of repairing a system that is not able to be cleaned using recovery tools.

  • Complete Back Up Solution

    RJR will create a back up solution for you that is simple, reliable, and essential. Too often we see people bringing in damaged or compromised computers and do not have any backup. In many cases, the information is lost or so damaged that a backup is the only way to recover. If your computer crashed today and you were told that all your information was lost, what would you do?