24/7 Managed Networks

 

24/7 Maintenance, Monitoring and Disaster Recovery Planning

Leave your IT troubles to us,  so you can get back to doing what you'd rather be doing.

For an easily budgeted, small, fixed monthly fee — a mere fraction of the cost of hiring a technician —  we'll take away the worrry, frustration and considerable cost of managing your IT environment.  Our managed IT services solution keeps watch over your systems 24/7, even while you sleep. We step in the moment we discover anything amiss.  In most instances, you won't know there was ever an issue.  This proactive approach to IT maintenance keeps small problems from becoming big ... and expensive! What will you do with all your extra time?

Rest assured, we've got IT covered. Through our managed IT services, we'll:

  • Maintain 24/7 watch over your entire IT environment (network servers, desktops, mobile devices, etc.)
  • Identify and analyze server "events" for potential problems
  • Remediate processes or services that fail
  • Monitor servers and ensure security patches, anti-virus and anti-malware software are up to date
  • Ensure that data backups are completed successfully with high retainage
  • Install patches and implement service packs after they are cross referenced for compatability
  • Have a tech available for emergency deployment if an issue requires onsite attention

Your full service IT provider

Did you know that more than 90% of IT problems can be proactively addressed before they turn into performance problems, downtime, loss of data and productivity or security breaches?  Affordable around the clock monitoring and maintenance is the solution.

Our managed IT services cover a full spectrum of technology solutions, including remote monitoring and management of your networks, availability of 24/7 service desk support for users, and business continuity solutions to ensure your company is prepared for any possible disruption.

Let us help you put your IT budget to better use.

Our intelligent remote monitoring tools and 24/7 back-office services provide expert, cost-effective IT management to make sure your systems operate as required and deliver the ROI you expected. Some key elements include:

  • Server Monitoring and Care
    We utilize active-yet-unobtrusive software to track and analyze your server activity around the clock. When a system or function fails to work properly, an alert is generated and our team will immediately investigate the issue. Once we’ve identified the problem, we’ll take steps to fix it — remotely at first, and we’ll escalate our response as necessary.

  • Desktop Monitoring and Care
    Our preventative maintenance service for desktops proactively and regimentally monitors and addresses common problems experienced by desktop users. Whether it’s viruses, spyware issues or installing patches, we handle it all — quietly and in the background while your employees remain productive.

  • Network Management
    We provide complete 24/7/365 monitoring of your network and IT infrastructure, and provide full problem resolution and troubleshooting for servers, desktops, and mobile devices. Our technical experts are constantly working behind the scenes to ensure your systems are running smoothly, and when a problem does arise we’ll jump in immediately to fix it.

  • Mobile Device Management
    With more companies looking for efficient, secure ways to incorporate their employees’ personally owned mobile devices into the workplace (also known as “BYOD — bring your own device”) we offer a response that answers all your needs. Our mobile device management (MDM) solution is the fastest, most comprehensive way to get devices configured for company access and to ensure that your organization’s data is secure on smartphones and tablets. As a fully integrated cloud platform, we simplify MDM with rapid deployment, as well as comprehensive visibility and control that spans across mobile devices, applications and documents.

  • Network and Security Assessments
    How healthy is your overall network? On a regular basis, we’ll generate reports on the state of your systems, letting you know of any potential problems that fall outside safe parameters of our managed IT services. With these comprehensive assessments, you’ll always have the best information for choosing your most effective options.

What’s more, we continually build intelligence into our remote monitoring software by documenting the resolution to thousands of issues and incorporating them back into our software. And our expert technicians work around the clock to ensure your systems not only remain healthy, but are also optimized for performance. Rest assured, our team is equipped to handle even the most complex and difficult problems. Let us answer any questions you have about our managed IT services. We’ll show you the simplest and most affordable way to keep your IT network in top form.

RJR 24/7 Server Plans

 

Features Included (Partial)StandardElite
Event Log Monitoring Included in Standard Included in Premium
Antivirus Monitoring Included in Standard Included in Premium
Disk Space Monitoring Included in Standard Included in Premium
CPU Monitoring Included in Standard Included in Premium
Memory Monitoring Included in Standard Included in Premium
Patch & Service Pack Whitelisting Included in Standard Included in Premium
Data Backup Monitoring Included in Standard Included in Premium
Server Problem to Tech Staff Notification Included in Standard Included in Premium
Monthly Critical Updates Recommended Included in Standard Included in Premium
NOC Monitoring Team for Alerts, Errors & Critical Warnings Included in Standard Included in Premium
Install Patches and Implement Service Packs Included in Standard Included in Premium
NOC Remote Support Team Included in Standardd Included in Premium
Anti-Virus License Subscription Included in Standard Included in Premium
Critical Issue Alert, Escalate & Fix1 Included in Standard Included in Premium
Security Patch Management2 Included in Standard Included in Premium
Two Forms of Secure Remote Control (RDP, LogMeIn) Included in Standard Included in Premium
SNMP & POSIX Monitoring (ability to monitor printers, routers, etc.) Included in Standard Included in Premium
Monthly Activity Report (server & any workstations) Included in Standard Included in Premium
Remediate Processes or Services that Fail Included in Standard Included in Premium
Complete Issue Resolution Included in Premium
Toll Free Help Desk (see details on next page) Included in Premium
  Call for Pricing!
  • 1Based on core Windows Server services, AV, Veritas Backup
    2Includes whitelisting and controlled implementations

 


RJR 24/7 Workstation Plans

 

Features Included (Partial)StandardElite
Disk Space Monitoring Included in Standard Included in Premium
CPU Monitoring Included in Standard Included in Premium
Memory Usage Monitoring Included in Standard Included in Premium
Asset Data Collection Included in Standard Included in Premium
Temp File Deletion Included in Standard Included in Premium
Microsoft Software Patch Assessment & Deployment Included in Standard Included in Premium
SMART check1 Included in Standard Included in Premium
Intelligent Event Log Monitoring Included in Standard Included in Premium
RJR Tech Messenger Included in Standard Included in Premium
Secure User Remote Access to Workstations per request2 Included in Standard Included in Premium
Antivirus Signature Update & Resolution Included in Standard Included in Premium
Spyware Deletion Included in Standard Included in Premium
Anti-Virus License Included in Standard Included in Premium
Toll Free Help Desk (see details below) Included in Premium
  Call for Pricing!
  • 1Technology for hardware to help predict a potential hardware failure.
    2Work from anywhere using LMI IT Reach.

 


Toll Free Help Desk  

Monday - Friday 8:00 a.m. - 6:00 p.m. EST
   After hours available upon request
  • Desktop Operating Systems
  • Office Suites: Microsoft Office 2011/2013/2016/2019/2021/M365
  • Email Clients: Microsoft Outlook 2011/2013/2016/2019/2021/M365, Thunderbird Microsoft Mail
  • Browsers: Internet Explorer 11 and above, Edge, Mozilla Firefox, Google Chrome, Safari
  • PC and Network Troubleshooting: Network connectivity, General PC hardware diagnosis, Printers, drivers, and queues, Database connectivity
  • Mobile Devices (including, but not limited to: Windows Mobile and Blackberry): Setup and Configurations, Synchronization troubleshooting
  • Administrative Tasks: Create user accounts and groups, Create mailboxes and distribution lists, Reset Passwords, Unlock domain accounts, File/Folder permissions
  • Antivirus and Spyware/Malware: Scans and removal